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Beyond the Far Cliffs

Off Canvas Menu

  • Training
    • Emotional Intelligence
    • Thinking Clearly
    • The Mystery of Teams
    • Hiring and Retention
    • I-Skills Zone
    • Human Resource Programs
    • Management Journey
    • Customer Service
    • de Bono Thinking
  • Consulting
    • Hiring and Retention – Consulting
    • Strategic Exploration
    • Organizational Culture
    • de Bono Facilitation
  • Assessments
  • BookStore+
  • Performance Project
  • Practice – Questions – Learning
  • Connect – About+

Customer Service

Home > Books > Customer Service
The $6000 Egg
Human Sigma
Work in Progress
The Disney Way
The Disney Way Fieldbook
Managing Knock Your Socks Off Service
The Nordstrom Way to Customer Experience Excellence
Disney U
Be Our Guest
Raving Fans
Leadership and the Customer Revolution
The Age of the Customer

HR Research & Learning

Emotional Intelligence in Hiring Decisions & ChatGPT

Emotional Intelligence in Hiring Decisions & ChatGPT

Have to do a second post today for Music Mondays -- when I headed out for an appt at the VA this morning, "In the Year..." was the second song played on the radio! Great song! And this is one of the best musical posts I`ve got!

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Open post by jimtrain with ID 18256853479293665
Have to do a second post today for Music Mondays -- when I headed out for an appt at the VA this morning, "In the Year..." was the second song played on the radio! Great song! And this is one of the best musical posts I've got!

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Open post by jimtrain with ID 18087290752922239
Instagram post 18087290752922239

Key quote for the "Prison of Potential" theme.

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Open post by jimtrain with ID 18081741458205188
Key quote for the "Prison of Potential" theme.

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Open post by jimtrain with ID 17961559335024621
Instagram post 17961559335024621
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Management Thoughts

“Simply put, successful managers are capable of influencing human behavior towards organizational purpose and goals.”

“…90% of the skills and competencies required of
effective managers transcend industries and markets.”

— Peter Drucker

Management Thoughts

“Simply put, successful managers are capable of influencing human behavior towards organizational purpose and goals.”

“…90% of the skills and competencies required of
effective managers transcend industries and markets.”

— Peter Drucker

Learning

If you were graduated yesterday, and have learned nothing today, you will be uneducated tomorrow.

Learning

If you were graduated yesterday, and have learned nothing today, you will be uneducated tomorrow.

Thinking

Is it not strange that while so much attention is being paid to “quality” in all matters that we have not yet paid attention to the “quality” in thinking?

— Edward de Bono

Thinking

Is it not strange that while so much attention is being paid to “quality” in all matters that we have not yet paid attention to the “quality” in thinking?

— Edward de Bono

Customer Service

If the customer comes first, there is a good chance the customer will come back.

Customer Service

If the customer comes first, there is a good chance the customer will come back.

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Copyright © 2026 James W. Schreier, Ph.D. | Powered by Responsive Theme