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Customer Service

Home > Books > Customer Service
The $6000 Egg
Human Sigma
Work in Progress
The Disney Way
The Disney Way Fieldbook
Managing Knock Your Socks Off Service
The Nordstrom Way to Customer Experience Excellence
Disney U
Be Our Guest
Raving Fans
Leadership and the Customer Revolution
The Age of the Customer

HR Research & Learning

Emotional Intelligence in Hiring Decisions & ChatGPT

Emotional Intelligence in Hiring Decisions & ChatGPT

Management Thoughts

Chieftains, you are assailable. Develop your weaknesses into strengths, and moderate your shortcomings, so they don’t become stumbling blocks. If you still have hallucinations of invulnerability, my only suggestion is that you drink less wine.

— Attila the Hun

Learning

Bad things are not the worst things that can happen to us. Nothing is the worst thing that can happen to us!

— Richard Bach

Thinking

The significant problems we face cannot be solved at the same level of thinking that created them.

— Albert Einstein

Customer Service

If you want your customers for life, you need to talk to them during their lives.

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