The $6000 Egg
The 10 New Golden Rules of Customer Service
"The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life." – Dave Ramsey
A very strong set of examples for the principles. Definitely, good provocations for any organization to use as a test for their own policies and practices.
Simple Truths is the publisher with much better pricing than Amazon for this book.
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