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Thinking in the Future Tense

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Management Thoughts

The chief executive who knows his strengths and weaknesses as a leader is likely to be far more effective than the one who remains blind to them. He also is on the road to humility — that priceless attitude of openness to life that can help a manager absorb mistakes, failures or personal shortcomings.

— John Adair

Learning

Experience is a hard teacher. She gives the test first and the lessons afterward.

Thinking

Is it not strange that while so much attention is being paid to “quality” in all matters that we have not yet paid attention to the “quality” in thinking?

— Edward de Bono

Customer Service

If you want your customers for life, you need to talk to them during their lives.

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