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Peter Principle

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Management Thoughts

The chief executive who knows his strengths and weaknesses as a leader is likely to be far more effective than the one who remains blind to them. He also is on the road to humility — that priceless attitude of openness to life that can help a manager absorb mistakes, failures or personal shortcomings.

— John Adair

Learning

Learning is what most adults will do for a living in the 21st century.

— Sydney Joseph Perelman

Thinking

Is it not strange that while so much attention is being paid to “quality” in all matters that we have not yet paid attention to the “quality” in thinking?

— Edward de Bono

Customer Service

You will always have to do more to keep a customer than you did to get a customer.

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