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Messiah’s Handbook

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Management Thoughts

By making efforts to grow and improve her own performance, she shows her people that she considers it to be important, which also helps to create a consistent environment.

— Winnie the Pooh on Management

Learning

Here is the test to find whether your mission on earth is finished. If you’re alive, it isn’t.

— Richard Bach

Thinking

Is it not strange that while so much attention is being paid to “quality” in all matters that we have not yet paid attention to the “quality” in thinking?

— Edward de Bono

Customer Service

You will always have to do more to keep a customer than you did to get a customer.

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