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In Search of Excellence

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Management Thoughts

“Simply put, successful managers are capable of influencing human behavior towards organizational purpose and goals.”

“…90% of the skills and competencies required of
effective managers transcend industries and markets.”

— Peter Drucker

Learning

Only those who have learned a lot are in a position to admit how little they know.

— L. Carte

Thinking

The significant problems we face cannot be solved at the same level of thinking that created them.

— Albert Einstein

Customer Service

If you don’t follow up with customers, they won’t follow up with you.

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