Focus

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Thriving on Overload: The 5 Powers for Success in a World of Exponential Information

The Myth of Multitasking: How “Doing It All” Gets Nothing Done

HR Research & Learning

Emotional Intelligence in Hiring Decisions & ChatGPT

Management Thoughts

“Simply put, successful managers are capable of influencing human behavior towards organizational purpose and goals.”

“…90% of the skills and competencies required of
effective managers transcend industries and markets.”

— Peter Drucker

Learning

Only those who have learned a lot are in a position to admit how little they know.

— L. Carte

Thinking

If you keep on thinking what you’ve always thought, you’ll keep on getting what you’ve always got.

— Wally Amos

Customer Service

A customer will not question you if you do a good job “questioning” them.