Emotional Intelligence

Leadership: The art of getting people to forget their instinctive fear of the future.

— Marcus Buckingham

If you were graduated yesterday, and have learned nothing today, you will be uneducated tomorrow.

If you keep on thinking what you’ve always thought, you’ll keep on getting what you’ve always got.

— Wally Amos

If you want your customers for life, you need to talk to them during their lives.