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Five Dysfunctions

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Management Thoughts

I want it to look like nothing else in the world. And it should be surrounded by a train.

— Walt Disney

Learning

You are never given a wish without also being given the power to make it come true. You may have to work for it, however.

— Richard Bach

Thinking

Is it not strange that while so much attention is being paid to “quality” in all matters that we have not yet paid attention to the “quality” in thinking?

— Edward de Bono

Customer Service

You will always have to do more to keep a customer than you did to get a customer.

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