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Five Dysfunctions

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Management Thoughts

I want it to look like nothing else in the world. And it should be surrounded by a train.

— Walt Disney

Learning

Bad things are not the worst things that can happen to us. Nothing is the worst thing that can happen to us!

— Richard Bach

Thinking

Is it not strange that while so much attention is being paid to “quality” in all matters that we have not yet paid attention to the “quality” in thinking?

— Edward de Bono

Customer Service

You will always have to do more to keep a customer than you did to get a customer.

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